HOMAG Machine Maintenance At Your Fingertips!
It's not enough to say "Thanks" or "Let's keep in touch" after a sale is complete. Long-term success is built on real and lasting customer relationships. A good post-sales experience positively affects the overall brand image, which in turn promotes customer loyalty. Customers get satisfied only when the offering provided to them surpasses the promises made. To guarantee this, HOMAG India provides quality woodworking solutions along with best-in-class after-sale services.
Our vision is to see Indian manufacturers making it big on the global scene. For that, we are immensely committed to putting them on that stage with cutting-edge technology and innovations. We are striving hard to “resonate and be coherent to the voice of our customers, their needs and ambitions; Work with them to ensure their growth projections are met, help them retain their competitive edge; provide viable, technologically advanced, and sustainable woodworking solutions”, says Mr. Venkataramana Gorti, MD & Country Head, HOMAG India.
Continuing our journey towards becoming a great customer-centric organization, we have launched the all-new HOMAG Service Assist App! an easier way to monitor, measure, and manage HOMAG machine maintenance activities. This is the ideal solution for our customers looking to improve machine maintenance and communication by enabling real-time status updates.
What our customers can do with this app?
- Connect with HOMAG India for service or sales or training or any other requirements
- Check their machine details, online
- Create service requests anytime, anywhere
- Track the status of the service request
- Make an online payment to purchase spare parts swiftly & improve business continuity
- Request for a quote/purchase annual maintenance contracts online, any time
- Check invoice details online
- Assign/change the machine operator’s contacts for better coordination
- Share feedback online
HOMAG Service Assist App will provide our customers with an effortless, proactive after-sales service experience and enable efficient servicing of all machines.
It’s an honest attempt from us to become more agile & serve our esteemed customers. We seek your support & valuable feedback to make this app a huge success!
“Customers are the biggest asset a business can have, and this asset is built through satisfaction and long-lasting relationships”- Venkataramana Gorti, MD & Country Head, HOMAG India