HOMAG Service

HOMAG Customer Support

HOMAG Service is on hand with help and advice on all topics relating to HOMAG machines, service products or services. Whether in a personal conversation or by e-mail, we will be happy to help you.
Find the right contact person here!

Find Your HOMAG Service Contact

Join us on the road to success: Our service team will ensure that you get off to an excellent start. With our guarantee, we use our services to ensure that your performance is always miles ahead — and if you want to get the best you can out of your current status, then we will help you to improve even further. If you choose a new technology altogether, we'll be ready to start the process from scratch!

Our objective is derived from this: We create added value for you personally by getting the most out of your processes. We believe that good service means providing assistance quickly, as well as being on hand to deliver expert advice. What's more, we like to work closely with our customers. To this end, as a new feature, we have put together a comprehensive package of different service modules that are very closely aligned to your processes. They can be deployed more flexibly than ever. And this means they'll fit your requirements perfectly!

Installation: An excellent start | Laying the right foundations.

Our on-site team will ensure that your newly acquired technology is brought to life. The machine is positioned by laser and anchored in the ground, then is commissioned and has its software activated before being handed over to the operating personnel. 

Training: Successful daily business | Peace of mind

To ensure that your machine is performing as it should be every day, we are able to supply you with wearing and spare parts. We also offer maintenance services such as inspection or servicing. And if something is urgent, we have a hotline to assist you quickly and efficiently. We also offer apps such as MachineBoard, ServiceBoard and twinio that make everyday work considerably easier.

Further development: From good to great | Shaping the future

The beauty of HOMAG is that you can expand our solutions precisely in the way that you need to, especially in terms of automation. If you're making plans for future development, we'd be only too happy to get involved so we can fully disclose all the options that are available to you. Our consulting team can also analyze the overall effectiveness of your equipment. 

Software support — focus on the heart of the operation

Since the software used by our machines plays a fundamental role in your process, we have formed a team that is wholly dedicated to providing support for it. They are based all around the world and also capable of handling questions about third-party software.

We formed the team with one key aim in mind: Ensuring faster commissioning and a shorter start-up phase.

• All our experts can be reached via a central system. Our software support service is networked worldwide and has knowledgeable points of contact located in many countries.
• We offer support on a regional level, in many cases in the respective local language.
• We have a proactive approach to our customers so we can plan for the required deadlines in advance.
• We ensure that our products work in the customer environment and arrange interfaces with other software suppliers. We take care of everything for you!
• Support for HOMAG software updates, upgrades and digital assistants — from a single source. And all that for a machine's entire service life!