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Service Solutions serviceAssist

Service Solutions serviceAssist

Digital support for every machine operator

What do you do when unfamiliar error messages are displayed on the machine? How can you prevent unexpected standstills? There are situations in which even experienced machine operators do not know what to do. The serviceAssist app will help you find a solution quickly in exactly these moments – without direct assistance from a HOMAG service team member. Get started with a digital assistant in the service area and take the next step toward digital support for every machine operator.

Benefits

  • With the free serviceAssist Classic license, you already receive benefits including the license for the remote diagnostics technology serviceRemote
  • In many cases, machine operators can prevent potential malfunctions themselves and therefore increase the availability of the system
  • Increased machine up-time and availability thanks to fast troubleshooting
  • Additional: Fast help by connecting to ServiceBoard if the suggestions were unhelpful
  • Spare parts history: Overview of all spare part orders
  • Maintenance overview: Overview of the maintenance work that is due for each machine or for all of the machines
  • Remote maintenance diagnostics: Overview of the previous remote diagnostics performed with the machine

Features

  • The serviceAssist app is available with a Classic, Advanced or Premium license. Classic is available free of charge for every machine you connect to tapio. Advanced is available on selected machines (see “Technical Data” on our website for machine list). The actual functionality depends on your machine and may vary.

    • Classic: Includes the license for the remote diagnostics technology of the future – serviceRemote, an overview of your remote diagnostics history and access to your machine documentation via the web app.
    • Advanced: Solution suggestions with instructions (step-by-step) for specific error messages
    • Premium: We will inform you personally as soon as we detect irregularities in your machine data. By analysing your machine data with the help of our systems and service technicians, we can identify signs of scenarios such as reduced productivity, indications of increased wear or the threat of a production downtime. As soon as we recognise critical irregularities, we will contact you personally. We also send you a monthly summary by e-mail. This service requires the service supplement “Predictive Diagnosis” as part of your hotline contract.

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Technical Data

  • serviceAssist is a Web-App for use in common browsers
    • Link to Web-App: serviceassist.homag.cloud
    • serviceAssist as an app is available with limited functionality for smartphones or tablets (iOS and Android)
  • Available in all countries where tapio is available (view availability here)
  • Login via tapio (tapio account required, www.tapio.one)
  • serviceAssist can currently be used for the following machines:
    • SORTBOT R-300 (RKT100)
    • CABTEQ T-200 (MDE120)
    • CABTEQ T-250 (MDE160)
    • STORETEQ S-200 (TLF212)
    • CENTATEQ P/E-300 (BMG311, BMG312)
    • CENTATEQ P/E-310 (BMG310)
    • CENTATEQ P-500 (BMG511, BMG512)
    • CENTATEQ P-600 (BMG611)
    • CENTATEQ S-800 (BMB8xx)
    • CENTATEQ S-900 (BMB9xx)
    • EDGETEQ S-380 (KDF4xx, KDF6xx, KDN4xx, KDN6xx)
    • SAWTEQ B-300 (HPP300)
    • SAWTEQ B-400 (HPP400)
    • SAWTEQ B-500 (HPP500)
    • WALLTEQ M-120 (WMS060)

Videos

Digital support in service

An indispensable tool for every machine operator. Fast, preventive and helpful.

  • Das App-Plus-Paket gratis mit jeder HOMAG Neumaschine

    Testen Sie die verschiedenen Apps kostenlos und vollumfänglich im Zeitraum der Gewährleistung Ihrer Neumaschine.

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