serviceAssist

Digital support for every machine operator

What do you do when unfamiliar error messages are displayed on the machine? How can you prevent unexpected standstills? There are situations in which even experienced machine operators do not know what to do. Our new serviceAssist app will help you find a solution quickly in exactly these moments in future — without direct assistance from a HOMAG service employee. Invest in a digital assistant in the Service area and take the next step toward digital support for every machine operator together with us.

Benefits

In many cases, machine operators can prevent potential malfunctions themselves
Increased plant availability thanks to fast troubleshooting
Continuous improvement thanks to a constantly expanding knowledge base
Fast help thanks to the connection with ServiceBoard if the suggestions were not helpful

HOMAG Group ServiceBoard – Mobile Support

Clear list of all messages per machine, with details on the implementation time involved and the probability of success.

If none of the proposed solutions is helpful, you can contact the Service department directly with ServiceBoard.

Features

Open and closed messages are displayed for every machine in a clear overview
- White = current messages
- Green = closed messages
Messages that have occurred multiple times are grouped together
Overview of all machines in the tapio customer account with the following information:
- Availability of solution proposals
- Machine is connected to tapio and sends machine data to serviceAssist
History overview: display and hide previous messages
Continuous adjustment of the information on probability of success thanks to feedback from every user about whether the proposed solution was helpful

Technical Data

serviceAssist is an app that can be used on a smartphone or tablet (iOS and Android)
Available in countries in which tapio is available
Login via tapio (tapio account required, www.tapio.one)

serviceAssist can currently be used for the following machines: