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Searched for "Customer service". Found 483 results in 17 milliseconds.

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LUXHAUS - 36% increase in output thanks to new carpentry machine

behind that decision?“ Simonavicius: „The enormous increase in work and the increased demand from customers for our houses meant that we could no longer manage the volume of work with the existing machine [...] There were also additional tasks, such as cutting the entire gable and flap tile areas. As the service we received from WEINMANN had always been very good - something that was very important to us - choosing [...] working environment.“ WEINMANN: „It is important for our company that we are in close contact with the customer because, as it was the case in your situation, we can only develop the machine technology further

HOMAG Group responding to muted demand

level in the first three quarters of 2023. “After extraordinarily heavy capital spending by our customers in 2021 and 2022, we had anticipated a cyclical downswing. However, with order intake down by almost [...] industry and woodworking shops. Its 14 specialized production sites, about 20 Group-owned sales and service companies and approximately 60 exclusive sales partners worldwide make the company a unique system [...] system provider. Backed by a workforce of some 7,000 employees the HOMAG Group offers its customers solutions for digitized production, based on digital data continuity from point of sale through the entire

Open heart surgery

and individuality are the key features of the product range. “Our aim is to meet the needs of our customers in every respect,” says Bergeron. It is often the case in contemporary companies that designers [...] fully automated storage system and connect it to the saws. “We walked around the factory with the customer and discussed which parts of the system to move during implementation, and where to, so that the [...] the panel. Edge processing systems are able to process unusual shapes, but there are limits. If a customer wants a completely non-standard furniture design, Artopex uses a HOMAG Group electronic processing

Tradition meets high tech: Joinery Koch produces “historic” windows for the Römer building in Frankfurt

Schreinerei Koch customers are impressed first and foremost by the overall package. Anyone entrusting their project to Koch benefits from all-round support and a complete project processing service from A to [...] it would previously have considered too ambitious. Asked to sum up the main attributes of their customers, Managing Directors Herbert and Jan Koch come back with a very confident answer: “A healthy respect [...] marketplace.” 60 windows – each one different to the next Alongside individual requests from private customers, the company Koch also takes part in all kinds of invitations to tender – most recently clinching

Familiar, but contemporary

a large amount of individual freedom in product design and direct contact between management and customer. There is also a close relationship of trust based on the good name of the family business in the [...] number of projects is frozen at a certain point in order to continue to allow close contact with the customer, in contrast to industrial production. Conversely, efficient industrial practices are increasingly [...] or additional stories per year: "At the moment, I've made this decision to keep contact with our customers familiar and personal. The low quantity also works well with our manageable team, which means that

The Heartbeat of Woodworking. HOMAG India at the INDIAWOOD 2025

state-of-the-art manufacturing facility that also serves as a central hub for customer support. This includes software hotline services and a dedicated showroom where clients can explore HOMAG’s wide range of [...] engagement with visitors, providing insights into customer needs and showcasing tailored solutions. This approach not only reinforced HOMAG’s commitment to customer success but also highlighted its role as a [...] solutions, alongside a focus on customer engagement, HOMAG India demonstrates its role in the woodworking sector. Moving forward, the company aims to support its customers with solutions designed to improve

Flooring industry: A production vision

flooring products will continue to increase while products become ever more customized. Digital printing technology, which enables customer-specific design requirements to be met, has opened up a whole new dimension [...] compatible with this development. Laminate production is moving toward “mass customization”, i.e., the manufacture of customized products at the cost of mass production. The HOMAG Group is also preparing [...] production. The solution? Flexibility and shorter set-up times. The ability to economically manufacture customer-specific designs in the smallest of batch sizes will soon be a, if not the key, competitive advantage

Investment in the future

focus of this area is on building customized houses — in recent years, the company has constructed between three and five houses each year. Gätke works with its customers to design the house that they want [...] element construction and beam processing have either been processed manually or, in some cases, the services have been subcontracted to external providers. Due to an increase in demand, however, Gätke is examining

HOMAG Panel Dividing: Name changes in the panel saw and storage technology sector

Machine functions can be activated in just a few clicks, without a service technician, and in less than 48 hours. Other plus points: Customers only pay for the functions when they are really needed. And if [...] of the customers. Perfectly coordinated: HOMAG makes optimum use of the space available — without expensive hall extensions. Only one contact person: This also simplifies any potential service cases. Complete [...] Standard interface: All machines are already configured and ready for use — without any additional service support. Intuitive operation: The single-axis feeder can be operated conveniently from the saw via

C & S Interiors improves production capacity with edge bander

C & S Interiors specialises in producing beautiful bespoke pieces of furniture and helping customers with electrical, plumbing and other building projects. With its modern 3,500 sq. ft. manufacturing facility [...] factor for us too, as was the comprehensive aftersales support. HOMAG has its own team of dedicated service engineers ready to help if needed. Should an issue arise, HOMAG's hotline technicians can remotely

 

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