Apps etc. — Future-proof your machines with our mobile applications
With the help of our free ServiceApp, you can quickly and easily get in touch with the responsible service contact. Regardless of whether you need the spare parts service, the hotline team or a completely different department, all you need to do is scan the QR code on your machine using your cell phone. Select the department you require and you will be connected to the correct contact partner at HOMAG.
Is there no QR code on your machine?
Generate your QR code here! Simply print out the code and attach it to the machine.
HOMAG ServiceBoard — Our smart services!
Do you ever find it difficult to explain a service incident on your machine to the responsible service partner?
The ServiceBoard application allows users to broadcast the ongoing service incident at the machine live to the ServiceCenter using wireless video diagnostics. That means the employee in Life Cycle Services can identify the problem and provide support faster, and often resolve the issue right away. They can immediately provide information remotely, including instructions, videos, images or drawings.
The ServiceBoard application also allows direct access to the eParts spare part shop. In addition, you can create service requests online, send them directly to the service team and then track them. Your service appointments are shown in a calendar. The Service Monitoring function lets you see all of your important production data.
You can download the ServiceBoard app from the Apple App Store.
Contact HOMAG Life Cycle Services for help with getting the best out of the app.
Benefits of the HOMAG ServiceBoard:
- Faster communication via live video broadcast to an employee at the ServiceCenter
- Rapid error identification and online guidance for troubleshooting
- Quick and easy creation of service requests and a clear overview of all open requests
- Suitable for all HOMAG machines, regardless of the year of manufacture
- QR scanning ensures that the correct machine is referenced every time
- All service appointments are shown at a glance
- An optional "Service monitoring" function displays a maintenance overview with guidance and instructions
ServiceBoard — Mobile HOMAG support