Apps etc. — Future-proof your machines with our digital services
ServiceApp — Find the right contact quickly and easily
With the help of our free ServiceApp, you can quickly and easily get in touch with the responsible service contact. Regardless of whether you need the spare parts service, the hotline team or a completely different department, all you need to do is scan the QR code on your machine using your cell phone. Select the department you require and you will be connected to the correct contact partner at HOMAG.
Is there no QR code on your machine?
Generate your QR code here! Simply print out the code and attach it to the machine.
ServiceBoard — the direct service contact
Do you ever find it difficult to explain a service incident on your machine to the responsible service partner?
The ServiceBoard application allows users to broadcast the ongoing service incident at the machine live to the ServiceCenter using wireless video diagnostics. That means the employee in Life Cycle Services can identify the problem and provide support faster, and often resolve the issue right away. They can immediately provide information remotely, including instructions, videos, images or drawings.
Moreover, the ServiceBoard application allows the direct access to the spare parts shop eParts. Furthermore, you can place service inquiries directly in the service and track them afterwards.
The ServiceBoard app is included in our service contracts.
You can purchase the ServiceBoard app from our partner tapio in the shop.
Benefits of the HOMAG ServiceBoard:
- Faster communication via live video broadcast to an employee at the ServiceCenter
- Quick and easy creation of service requests and a clear overview of all open requests
- Suitable for all HOMAG machines, regardless of the year of manufacture
IntelliAdvice app – Fast. Preventive. Solutions
The intelliAdvice app offers help to help yourself. The machine registers irregularities and sends them to a cloud. The could-based machine data combined with our experiences add up to preventive proposals for solution. The duration and probability of success complete the proposals.
The advantages of intelliAdvice:
- Increase of plant availability
- Digital and multimedia-based support
- Mobile operating allows the application everywhere