Remote Service — so near and yet so far!

An on-site visit from a technician is not always necessary, since a call to our hotline is all it takes to get in touch with an expert. We establish an online connection between our Service Center and the machine computer. We quickly localize the malfunction using the latest applications and online tools and then eliminate the error using targeted measures, saving you time and money in the process.

Our hotline — how you benefit:

  • 85.2% of faults are resolved using our hotline
  • Excellent machine availability thanks to shorter periods of idle time and therefore lower production costs
  • Troubleshooting and diagnostics by our hotline specialists
  • Support for your machine and maintenance personnel during the troubleshooting process
  • Our employees offer professional, helpful support for issues regarding mechanics, control systems, electrics and process technology

Flat-rate offers with suitable availability

Our hotline flat-rate offers give you all of the benefits, including simple processing. Contact us to request an individual quote.

  • Hotline

    Quick help through online connections with your machine

  • Remote service

    Localization and elimination of failures with state-of-the-art tools

Do you have questions?
We are at your service!

Contact form

Do you have questions?
We are at your service!

Contact form
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